Gather the object information
Make an item list with quantities, measurements, weights where known and the current packing status. Keep auction references or other identifying details with it.
Describe the locations
Start with collection and delivery areas, countries and access requirements. Full addresses and contact arrangements are confirmed through the agreed booking process.
Review the scope
Discuss preparation, route, responsibilities, timing, charges and relevant terms. Ask what is included and what still needs confirmation.
Confirm before proceeding
An enquiry does not create a booking. Accept a specific arrangement only when the goods, practical details and terms are clear.
Keep the handover records
Retain the agreed reference, instructions and the records provided at each stage. Ask questions using that reference rather than starting with an unexplained item description.